Pharmacy First submission deadline extended to 15 March

The submission reports will be called ‘Pharmacy First’ instead of ‘Community Pharmacist Consultation Service (CPCS)’ from Thursday

Pharmacy owners can make their claims for February Pharmacy First consultations until 5pm on Friday 15 March 2024, the NHS Business Services Authority (NHSBSA) announced on Monday.

The deadline for Pharmacy First submission was extended following a technical issue in the NHSBSA Manage Your Service (MYS) portal, which led to the claims appearing incorrectly in the portal.

The NHSBSA has been working with suppliers and NHS England to investigate and address the problem.

While the problem has been resolved, the NHSBSA has advised pharmacy owners to check their submissions carefully before submitting. If any issues persist, they are advised to contact their Pharmacy First IT system supplier helpdesk to escalate the matter and not to confirm their claims in MYS until the issue has been resolved.

Pharmacy owners are informed that the extended deadline is for February only and it includes any consultations completed on 31 January 2024.

The NHSBSA has sent an email update to all pharmacy owners to inform them that they will able to see their submission report on their MYS dashboard, but it will not include any clinical pathway data until Thursday 7 March 2024.

From Thursday 7 March going forwards, the reports will also be renamed ‘Pharmacy First’ from ‘Community Pharmacist Consultation Service (CPCS), the email read.

Pharmacy owners will be able to see what they have submitted in the ‘Previous Submissions’ section of the MYS claim screen, and will receive a confirmation email after each submission, it said.

Those who have submitted their claim with incorrect information are asked to email the MYS team (mys@nhsbsa.nhs.uk) for further guidance.