AI technologies have the potential to transform the way that pharmacists and pharmacy teams work
The Royal Pharmaceutical Society (RPS) has published a new policy outlining how artificial intelligence (AI) can be used to support pharmacy practice and improve patient care.
The content has been developed in consultation with RPS members, Expert Advisory Group members, Board members, multi-professional experts in digital technology and AI, and external stakeholders including the General Pharmaceutical Council (GPhC).
The policy highlights the opportunities, challenges and potential applications of AI within pharmacy now and in the future.
RPS President, Professor Claire Anderson, acknowledges that AI technologies have the potential to transform pharmacy practice, noting that “there are some great examples where it’s already in use.”
“We must optimise the opportunities that these advancing technologies can bring to enhance patient access to care, improve patient experience, support clinical decision making and improve the safety and efficiency of the medicines supply chain.
“Our policy provides a framework to ensure AI is harnessed safely and effectively to support pharmacists and patients,” she adds.
Key areas of the policy include:
- Improving patient care: AI is a tool to support pharmacy professionals to improve the safe and effective use of medicines in any setting, and achieve better patient outcomes
- Education and training: Investment in AI skills and knowledge is vital to equip the pharmacy workforce for the future
- Data protection: Pharmacists must safeguard patient data and ensure compliance with privacy standards when using AI tools
- Collaboration: AI tools must be developed in partnership with pharmacists, data scientists, developers and patients and to ensure they meet clinical needs
- Governance and safety: AI systems must adhere to strict regulatory standards, with ongoing testing and oversight to safeguard patients
- Patient focus: Transparency and diverse data are essential to ensure fair and effective AI-driven care.
Will AI lead to job displacement?
The RPS says that AI will enhance job roles, rather than replace them.
The organisation explains: “The automation of routine tasks could allow all staff to take on a more patient-centred focus and ultimately improve patient care.
“While AI will radically alter how work gets done and who does it, the larger impact will be in complementing and augmenting human capabilities, not replacing them.”
